Announcements & Tips | Viewing Tag: Customer Support

There has been a change to how you locate the section where you can edit your website's Main Menu, Pages and the website Footer. In the CMS, click Site Map on the main menu on the left hand site. 

In the Site Map, you can see the menus and pages that make up your website. You can edit most of these individually to make changes to their content and layout. 

To edit the Main Menu, a Page, or the Footer, locate the item under the relevant column title in the top area of the site map where you can see a list of all menu items that are on your site already. 

Once you have located the item that you wish to edit, simply click it and the editing optione will appear at top left. Click 'Edit' and you’ll be taken to the editor. Here, you can add, remove and rearrange items in the paghe, menu or footer. Don't forget to save your changes when you're done! You can also access the Footer area where you will find further options for editing, such as adding new links or changing text in the footer menu.

If you run into any diffculties or have any problems at all, please contact our support team to get help quickly. Thank you for using our BlueSoap CMS to manage your website.

The Abandoned Orders feature is a powerful tool to help increase orders and reduce cart abandonment. It works by automatically sending reminder emails to customers who have added items to their shopping carts, but haven't checked out yet. By reminding them of the products they've left in their carts, you can often encourage them to complete their purchase. This feature is easy to use and you can customise the settings. Choose one or two reminders, and when they should be sent.

• Click Customers & Orders
• Click over to Abandoned Cart sub menu
• Click Configurations

Failed Orders give you an unprecedented level of insight into the buying process. With this feature, you can quickly identify any errors that are preventing buyers from completing their orders. The detailed log of each transaction will help you pinpoint and resolve issues with payment or checkout processes. Additionally, understanding the cause of failed orders is essential for making informed decisions about your sales and marketing strategies. With Failed Orders, you have the power to make sure each buyer leaves your store with a positive experience. By taking advantage of this feature, you can maximize conversions and increase customer satisfaction. It's easy to use too!

• Click Customers & Orders
• Click over to Failed Orders sub menu
• In the Order No. column, click the order number to start investigating.