Announcements & Tips | Viewing Tag: Order Handling

The Abandoned Orders feature is a powerful tool to help increase orders and reduce cart abandonment. It works by automatically sending reminder emails to customers who have added items to their shopping carts, but haven't checked out yet. By reminding them of the products they've left in their carts, you can often encourage them to complete their purchase. This feature is easy to use and you can customise the settings. Choose one or two reminders, and when they should be sent.

• Click Customers & Orders
• Click over to Abandoned Cart sub menu
• Click Configurations

Failed Orders give you an unprecedented level of insight into the buying process. With this feature, you can quickly identify any errors that are preventing buyers from completing their orders. The detailed log of each transaction will help you pinpoint and resolve issues with payment or checkout processes. Additionally, understanding the cause of failed orders is essential for making informed decisions about your sales and marketing strategies. With Failed Orders, you have the power to make sure each buyer leaves your store with a positive experience. By taking advantage of this feature, you can maximize conversions and increase customer satisfaction. It's easy to use too!

• Click Customers & Orders
• Click over to Failed Orders sub menu
• In the Order No. column, click the order number to start investigating.