Announcements & Tips | Viewing Tag: Customer Engagement

Are you looking for an easy way to encourage more customers to write product reviews on your website? Flexe has can be a great solution. By automating the process of sending requests and reminders, you can ensure that your customers will receive timely reminders, reducing the chances of them forgetting to post their review.

This automated system can be set up to send a request for product reviews after a chosen period of time after the customer’s purchase, and then automatically follow up with a second reminder if you choose this option. This will save you time and effort while increasing the engagement with your customers. You no longer have to manually track down customers and remind them to post their reviews – the system will do it for you! You can manage your reviews and reply to them also.

• Click Inventory
• Click over to Reviews sub menu

Our Refer a Friend feature is easy to set up and even easier to use. Simply activate it and share it with your customers, and let them do the rest! They’ll be able to spread the word about your website via email - so there are no limits when it comes to getting the  word out. Plus, your customers will get rewarded for their efforts. Not only can they get a good discounts, but the referred person will also receive something special in return. You set the reward system up yourself, so you’re always in control of the value each referral brings! It's time to take your customer referrals to the next level. With our Refer a Friend feature, you can start increasing those sales in no time. Get started today and watch the magic happen!

• Click Notices & Promos
• Click over to Refer a Friend sub menu

ADD NEW Photo

This happens in two steps – 1) prepare your photo and 2) upload to the gallery

1)    Prepare your photo

You’ll need an image editing program for this such as PhotoShop. There are some free online ones available.
Resolution: The photo that you upload to the website MUST be low resolution (72 or 96dpi).any higher resolution will result in very large fil sizes and visitors will not wait to see the photos.  Low resolution file sizes are between 20kb and about 300kb. 
Dimensions: Try to make the photo width between 1000 and 2000 pixels. Any larger and the file size will be too big also.

2)    Upload to the gallery

• Open CMS
• Click SITE EDITOR
• In the PAGES column, locate the GALLERY page and click it once
• On left menu, click Edit Gallery Items
• Now you will see all the photos that appear in your gallery
• TO add a new photo, click + Add Item at top left
• Enter a suitable name
• Upload your Image/Photo
• Click SAVE
• Usually, the new photos are added to the bottom of the list of images. You can re-order them by dragging the arrow for that image that you can see on the extreme right.

That’s it. Have fun and get in touch if you have any difficulties.

Designing a visually appealing homepage homepage has never been easier! The NEW Slideshow  Designer that we launched only a few weeks ago has had a bunch of new styling features just added.  It'll allow you to customize each of your slide panels in incredible detail. With options for controlling background images, text colors, font and font sizes sizes and much more, your homepage can now look truly unique and stand out from the crowd. 

You can easily experiment with these new features to find the best combination that suits your style and makes your homepage really POP. Give it a try and make sure your website stands out from the competition!  Good luck, and have fun designing!

• Add up to 4 separate lines of text over your slide panel
• Choose from hundreds of awesome web safe fonts
• Apply text shadows and background colours
• Create attractive buttons easily and adjust their styles, borders and radius.
• Create SEO friendly links

"Browse My History" is a great new feature for your ecommerce website customers! It's like their own personalised shopping list where they can easily browse and select items to add to their cart from all the items that they have ordered from you in the past.

It's time-saving and makes for a really easy shopping experience for your customers. As long as they are logged in, they can easily view their items that they have previously ordered by clicking on Browse My History in their account. 

The Homepage Slide-show Designer feature is a great way to bring life and excitement to your website's homepage! With it, you can add multiple slides, each with their own unique look, feel, and message. To get started, simply click Site Editor in the main menu on the left. Then locate "Home Slide Show", click it once and then click "Edit Home Slide Show" on the left.  You'll see the slides that are already added, and you can add a new one, or click "Edit" to make any changes to the existing ones. Have fun! Get in touch if you need any help.

To access this feature, log into your website CMS:

1. Click SITE EDITOR
2. Then click “Home Slide Show”
3. Then click the “EDIT HOME SLIDE SHOW” button located on the left
4. Create a new slide (ADD ITEM), or edit an existing slide
5. Click the “Switch to Designer Editor” button to start using the new designer. (You can toggle between Classic Editor or Designer Editor)
6. Make the edits and then remember to click “SAVE”
    

The Abandoned Orders feature is a powerful tool to help increase orders and reduce cart abandonment. It works by automatically sending reminder emails to customers who have added items to their shopping carts, but haven't checked out yet. By reminding them of the products they've left in their carts, you can often encourage them to complete their purchase. This feature is easy to use and you can customise the settings. Choose one or two reminders, and when they should be sent.

• Click Customers & Orders
• Click over to Abandoned Cart sub menu
• Click Configurations